Politica di cancellazione

Ultimo aggiornamento: 4 maggio 2026

Cancellation Before Shipment

Customers may request an order cancellation before shipment by writing to info@rotowashnovara.com . The request must include the order number, name, email used for the purchase, and a clear cancellation request.

Cancellation Not Guaranteed

Cancellation before shipment is not guaranteed. If the order is already in advanced preparation, packing, logistical processing, or handed over to the courier, we may not be able to stop it.

After Shipment

Once an order has been shipped, it cannot be cancelled. The customer will need to await delivery and, if applicable, follow the return procedure.

Effect of Request

Sending a request does not mean the order has been cancelled. Cancellation is only valid upon confirmation from customer service.

Refund in Case of Approved Cancellation

If a cancellation is approved and payment has already been charged, any refund will be processed to the original payment method. Processing times may vary depending on the payment network or card issuer.

Contact Information

Store Name: Roto Wash Novara

Email: info@rotowashnovara.com

Customer Service Number: +39 388 657 5064

Address: Via Galliate, 36, 28068 Romentino, Italy

Operating Hours: Monday to Saturday, 9:00 AM to 6:00 PM (CET)